This could also give the association and the club a way of seeing how any action taken has been received, and identifying good performance for praise as well as shortcomings for attention.
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That’s good to hear Mem. An ongoing “key issues” satisfaction survey and mystery shopper programme supplemented with ad hoc surveys giving a deeper dive into areas which require improvement could be quite ground breaking without being an over the top commitment.Mem Beespod wrote:Funny you should that Derek! One of the takeaways from our meeting on Saturday was to put together some surveys for a variety of issues