Do you have an email address for Steven?
My membership doesn't run out until the 9th, but I can't imagine not having any problems.
Do you have an email address for Steven?
He has also been very prompt at resolving an issue I had.
A lot of the pain would be saved if they just added in some sort of grace period for existing ST holders to reserve their seats. When the auto renew option wont allow you to update your payment details (which for most people will happen every couple of years) its a seriously flawed system.
Log into your account on venue toolbox, go to my automatic renewals, if expiry date says july 2025 you need to do nothing as the auto renewal has worked (also check your bank to make sure correct amount has been taken)let_it_bee wrote: ↑06 Jul 2024, 21:30 The process still confuses me. I’m on the ‘membership’ scheme and happy just to carry on but have started getting emails about renewal (with links that don’t work). So not really sure what, if anything, I need to do.
Thanks. It hasn't renewed but is showing expiry date 23/7/24 so I guess there's still a couple of weeks to go before that happens. I'll check again after that date. Just a shame they don't provide clearer instructions - customers shouldn't really have to rely on a third party messageboard to find out what to do.jerroll wrote: ↑07 Jul 2024, 08:03Log into your account on venue toolbox, go to my automatic renewals, if expiry date says july 2025 you need to do nothing as the auto renewal has worked (also check your bank to make sure correct amount has been taken)let_it_bee wrote: ↑06 Jul 2024, 21:30 The process still confuses me. I’m on the ‘membership’ scheme and happy just to carry on but have started getting emails about renewal (with links that don’t work). So not really sure what, if anything, I need to do.
This is what happened to me last year. This season Steven was able to hold my seats just for me.mike_p wrote: ↑10 Jul 2024, 08:25 My season ticket ran out yesterday. So I was pleased to get an email today from The Hive.
Unfortunately it said that the automatic payment had failed, despite the card details being correct. Never mind - there was a "Renew Now" link in the email. Which of course didn't work.
So I tried to phone The Hive - all I get is 'Number Not Valid'. Phones still not working.
Why do we have to deal with this every year? What a shambles.
I've emailed Steven : [email protected]
UPDATE : No response from Steven, so I looked to see if my seat had become available. It had!! So I was able to buy the ticket.
I don't know if was just available to me, or if anyone else could have bought it.