A suggestion re Matchday experience issues

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DerekRocholl
Posts: 3865
Joined: 02 Feb 2011, 16:59

A suggestion re Matchday experience issues

Post: # 326146Post DerekRocholl »

Instead of just using this forum in reactive mode to garner supporter input on the match day experience how about running a customer satisfaction survey and mystery shopper programme to provide the club with structured and objective view of how they are treating your members.

This could also give the association and the club a way of seeing how any action taken has been received, and identifying good performance for praise as well as shortcomings for attention.
Mem Beespod
Posts: 3073
Joined: 24 Jan 2011, 18:20

Re: A suggestion re Matchday experience issues

Post: # 326150Post Mem Beespod »

Funny you should that Derek! One of the takeaways from our meeting on Saturday was to put together some surveys for a variety of issues
Interim secretary of the Barnet FC Supporters Association

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DerekRocholl
Posts: 3865
Joined: 02 Feb 2011, 16:59

Re: A suggestion re Matchday experience issues

Post: # 326151Post DerekRocholl »

Mem Beespod wrote:Funny you should that Derek! One of the takeaways from our meeting on Saturday was to put together some surveys for a variety of issues
That’s good to hear Mem. An ongoing “key issues” satisfaction survey and mystery shopper programme supplemented with ad hoc surveys giving a deeper dive into areas which require improvement could be quite ground breaking without being an over the top commitment.
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