A suggestion re Matchday experience issues

[DerekRocholl]

Instead of just using this forum in reactive mode to garner supporter input on the match day experience how about running a customer satisfaction survey and mystery shopper programme to provide the club with structured and objective view of how they are treating your members.

This could also give the association and the club a way of seeing how any action taken has been received, and identifying good performance for praise as well as shortcomings for attention.

[Mem Beespod]

Funny you should that Derek! One of the takeaways from our meeting on Saturday was to put together some surveys for a variety of issues

[DerekRocholl]

Funny you should that Derek! One of the takeaways from our meeting on Saturday was to put together some surveys for a variety of issues

That’s good to hear Mem. An ongoing “key issues” satisfaction survey and mystery shopper programme supplemented with ad hoc surveys giving a deeper dive into areas which require improvement could be quite ground breaking without being an over the top commitment.