I was advised that you wait for the payment to fail and they will email you a link to make a payment with your new card.
It is ridiculous to have an auto renew system which doesn’t have the facility to update your payment details.
I was advised that you wait for the payment to fail and they will email you a link to make a payment with your new card.
Just got an email saying my ticket is about to expire. When I click on the link, I get the same message as you.
Got the same email. The club never, ever checks its IT systems before an important event. So basic for a business. And we want too be an EFL club!jerroll wrote: ↑02 Jul 2024, 13:07 Just received the following :-
Hi John
As I'm sure some of you have seen the last link I sent doesn't work, I've spoken with the software devs already and they've found a small bug in the link which they're fixing at the moment.
As soon as everything is sorted I'll send out a new link which will allow you to renew your seat early if you don't want to wait for the automatic renewal or for your previous purchase to expire.
I know it always seems like something with us! But I do really appreciate everyone's patience, should be fixed pretty soon.
Thanks again,
Steve
Mine expired yesterday too & is showing as grey'd out - guessing as no further email from Stephen Cooney they haven't fixed the glitch yet.