2024-2025 season tickets?

Anything and everything related to Barnet FC
Anthony
Posts: 1104
Joined: 22 Jan 2011, 17:22

Re: 2024-2025 season tickets?

Post: # 377040Post Anthony »

chesbee wrote: 02 Jul 2024, 11:01 Have got auto -renew but card details out of date , but don't seem able to change to new card.
Any advice ?
Thanks
I was advised that you wait for the payment to fail and they will email you a link to make a payment with your new card.

It is ridiculous to have an auto renew system which doesn’t have the facility to update your payment details.
User avatar
hadleybee
Posts: 156
Joined: 21 Jan 2011, 21:11

Re: 2024-2025 season tickets?

Post: # 377044Post hadleybee »

Just received email offering manual renewal.Click on link to be told 'event no longer available'
Same as last year!
Prediction League Winner 2015
mike_p
Posts: 459
Joined: 25 Jan 2011, 21:45
Location: Watford

Re: 2024-2025 season tickets?

Post: # 377045Post mike_p »

hadleybee wrote: 02 Jul 2024, 12:11 Just received email offering manual renewal.Click on link to be told 'event no longer available'
Same as last year!
Just got an email saying my ticket is about to expire. When I click on the link, I get the same message as you.
My auto renewal date is 9th July, so I'll wait to see what happens then - although it does say "Card details will need to be manually supplied for the next renewal order".
What a shambles. Why is it never easy with Barnet?
Anthony
Posts: 1104
Joined: 22 Jan 2011, 17:22

Re: 2024-2025 season tickets?

Post: # 377046Post Anthony »

hadleybee wrote: 02 Jul 2024, 12:11 Just received email offering manual renewal.Click on link to be told 'event no longer available'
Same as last year!
Me too. So predictable, and so frustrating
becbee
Posts: 12059
Joined: 22 Jan 2011, 11:43

Re: 2024-2025 season tickets?

Post: # 377047Post becbee »

This was what I was on about earlier in the thread. I have the same issue.
Mine feels maybe even more annoying because I realised the issue over a week ago, couldn't get through on the phone, emailed only to be told of 26th June that they couldn't make any alterations before 1st July.
I'm now on holiday and unless my daughter manages to get through and pays on her card, we're stuck.
antbfc
Posts: 2101
Joined: 24 Jan 2011, 11:12

Re: 2024-2025 season tickets?

Post: # 377049Post antbfc »

Same problem here!
Nudger70
Posts: 508
Joined: 02 Dec 2016, 12:41

Re: 2024-2025 season tickets?

Post: # 377050Post Nudger70 »

Have received the email to nowhere off the club today. Checked my account and have automatic renewal ticked see what happens tomorrow.
Anthony
Posts: 1104
Joined: 22 Jan 2011, 17:22

Re: 2024-2025 season tickets?

Post: # 377051Post Anthony »

I have just had quite a sweet email from Steve saying that there will be a new link coming soon. I must say - he seems incredibly competent and responsive - it must be frustrating to be working with such a broken system!
jerroll
Posts: 12100
Joined: 23 Jan 2011, 17:25

Re: 2024-2025 season tickets?

Post: # 377052Post jerroll »

Just received the following :-
Hi John
As I'm sure some of you have seen the last link I sent doesn't work, I've spoken with the software devs already and they've found a small bug in the link which they're fixing at the moment.

As soon as everything is sorted I'll send out a new link which will allow you to renew your seat early if you don't want to wait for the automatic renewal or for your previous purchase to expire.

I know it always seems like something with us! But I do really appreciate everyone's patience, should be fixed pretty soon.

Thanks again,

Steve
ETBee
Posts: 3036
Joined: 16 Mar 2013, 10:16

Re: 2024-2025 season tickets?

Post: # 377053Post ETBee »

jerroll wrote: 02 Jul 2024, 13:07 Just received the following :-
Hi John
As I'm sure some of you have seen the last link I sent doesn't work, I've spoken with the software devs already and they've found a small bug in the link which they're fixing at the moment.

As soon as everything is sorted I'll send out a new link which will allow you to renew your seat early if you don't want to wait for the automatic renewal or for your previous purchase to expire.

I know it always seems like something with us! But I do really appreciate everyone's patience, should be fixed pretty soon.

Thanks again,

Steve
Got the same email. The club never, ever checks its IT systems before an important event. So basic for a business. And we want too be an EFL club!
PurleyBee
Posts: 329
Joined: 15 Feb 2020, 16:18

Re: 2024-2025 season tickets?

Post: # 377060Post PurleyBee »

Took a punt on a safe standing ticket no idea what it'll be like but it seems like good value so I'll be there come rain or shine, guessing the only catering options in that area will be the tea huts towards the far end unlikely to have access to the hive bar I'm assuming....... Looking forward to the new season hope to some some fellow standers in August.
Anthony
Posts: 1104
Joined: 22 Jan 2011, 17:22

Re: 2024-2025 season tickets?

Post: # 377075Post Anthony »

So my season tickets expired yesterday, and with no option to update my card details (having raised it with the club last week), it appears my seats have been released and sold to someone else.

If that is the case, I will be absolutely furious.
wearebees
Posts: 1638
Joined: 22 Jan 2011, 11:09

Re: 2024-2025 season tickets?

Post: # 377076Post wearebees »

Could just be blocked out as black? Seems a bit quick for someone to randomly pick your seat over any other! Mine seem to blocked out, despite being signed in, hoping they will just appear again once the IT system is fixed.
jerroll
Posts: 12100
Joined: 23 Jan 2011, 17:25

Re: 2024-2025 season tickets?

Post: # 377077Post jerroll »

Anthony wrote: 03 Jul 2024, 09:47 So my season tickets expired yesterday, and with no option to update my card details (having raised it with the club last week), it appears my seats have been released and sold to someone else.

If that is the case, I will be absolutely furious.
Mine expired yesterday too & is showing as grey'd out - guessing as no further email from Stephen Cooney they haven't fixed the glitch yet.
becbee
Posts: 12059
Joined: 22 Jan 2011, 11:43

Re: 2024-2025 season tickets?

Post: # 377078Post becbee »

My STs expired yesterday and I had an automatic email at 8.36am today telling me to click here to renew. Tried this but clearly system is not yet repaired as the authorisation code failed.

What is annoying is that they do in fact have my current bank card details showing on their system which I suppose they would have as whilst last ST bought on my previous card, the Solihull P.O. tickets were bought on my current card.

This is just so infuriating.
Post Reply